Refund policy

Refund & Returns Policy

We stand behind the quality of our products and want you to feel confident in your purchase.

30-Day Money-Back Guarantee
You may return your item within 30 days of delivery for a refund or exchange.

Eligibility for Returns
To be eligible for a return:

The item must be unused or lightly used

It must be in its original condition

All original packaging must be included

Non-Returnable Items
For hygiene reasons, heavily used wearable products may not be eligible for return.

Return Process
To initiate a return, please contact us at support@posturely.co with your order number and reason for return. Our team will provide further instructions.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds
Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be processed within 5–7 business days

Refunds will be issued to the original payment method

Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photo evidence.

Late or Missing Refunds
If you haven’t received your refund, please check with your bank or payment provider before contacting us.